Can your Personal Brand Write its own Terms of Service?

What are the Terms and Service of your personal brand? According to Wikipedia, Terms of Service (TOS) is defined as rules by which one must agree to abide by in order to use a service. Usually, such terms are legally binding. The average person is typically not in a position to write there own TOS.

As I have been listening online recently there is a very interesting theme occurring with high profile people leaving companies, organizations and changing industries. This has me thinking about the power and ability to leave on your own terms.

High Profile People who are Changing

  • Oprah Winfrey announces, The Oprah Winfrey Show ends September 2011 and she will focus on her cable network, OWN = Oprah Winfrey Network.
  • Allen Iverson announces he is leaving the Memphis Grizzlies for personal reasons (basically because he isn’t starting) and later signs with the Philadelphia 76ers.
  • Fritz Henderson former CEO of GM is forced to resigned after 8-months
  • Alec Baldwin announces that he is not interested in acting anymore after 30-years in the profession.
  • Bobby Bowen built the Florida State University Football program over 34-years and at the end of his tenure is basically asked to step down, but we still want you to help raise funds for the University.

Why are these events significant? This is significant because the world of work is changing and dependence on companies is fleeting. One of the greatest benefits of developing a strong personal brand is to be in a position to write your own Terms of Service. Whether you like Allen Iverson or not he is a first ballot Hall of Famer basketball player and he has decided he is either going to start or not play. That means he has limited his opportunities but has decided to live on his own terms. Oprah Winfrey has decided to develop her own network and be on TV on her own schedule.

The Elite Personal Brands Rewrite the Rules

Elite personal brands rewrite all the rules that we are instructed to follow in college. The ability to do this comes from paying the piper and spending the 10,000 hours that Malcolm Gladwell talks about in his book Outliers. As a personal brand I am working to get to the Steve Jobs, Russell Simmons, Oprah level where I can rewrite the rules and live by my own Terms of Service: corporate dress consisting of blue jeans, sneakers, and maybe a baseball cap and start my own television network.

Are you operating on your own Terms of Service (TOS)?

Black Friday: Free Tips to Re-Fresh your Personal Brand (30-Min Checkup)

If I asked you how important your personal brand is to you, I am sure I would get a lot compelling answers. The way to evaluate this is to identify where you spend your resources (time and money). Today we are going to focus on time. Time is the most precious commodity that you have. Oprah, Chris Brogan, Bill Gates, and Tiger have no more time than you. They however have found out how to get more value out of their time than most.

The tools I am listing below are not new for people who are active in the social media or personal branding space. This post is not focused on your knowledge of the existence of these tools but the updating or maintain of them to calibrate your personal brand.

Google Apps
Google Profile – Create a Google profile to control how you appear in at least one of the listing people will see when they Google you. For those who have already set-up their profile the next step is updating and revising your bio and social network links so that they are current.
Google Alerts – Revise and add new keywords that are relevant to things currently happening in your personal brand interest.
Google Reader – Identify new blogs to pull into your reader to get a fresh perspective or add a new voice.

Twitter Third Party App

There are many third party Twitter application that can be used to manage your Twitter accounts: Tweetdeck, Hootsuite, and Seesmic to name a few.

• Update Search columns more frequently to monitor topics that are important to your personal brand interest.
• Add App to your smartphone to monitor on the go.

Monitor your Twitter Engagement
• Monitor your @Replies and RT: Re-Tweets associated with your accounts.

Just wanted to list a few free Black Friday Personal branding tips that you can re-calibrate to upgrade your personal brand in 30-minutes or less.

Delta Airlines - Good Brand Poor Customer Service Experience

On Tuesday, November 18th I flew from Detroit, MI to Orlando, FL on Delta Airline and I had a very poor customer service experience. This blog post is not about bashing Delta but about communicating my extreme displeasure as a paying customer. Let me make this disclaimer up front, I have had a positive long-standing relationship with Delta Airline where I am a frequent flyer.

The Brand Experience - Three Important Points

Touch point – Every person within the organization has to be committed and focused on providing a positive customer service experience.
Value the Customer – Each person is a brand ambassador and represents the brand and should focus on making the customer feel valued.
How does your brand respond to a poor brand experience? Every brand will have an opportunity to respond: focus on timeliness, the proper channel, and customer expectations.

After my experience at check-in I tweeted to see if Delta Airlines was listening online it has been 7-days and counting with no response. On the other hand I went online and read how Southwest Airlines responded to a customer in a matter of hours who lost their bags.

How important is your brand experience? It is everything. Understand your touch points, value your customers, and respond appropriately.

Putting the reader benefit into your Personal Brand

If you read the bios of some pretty successful people, you’ll see why truly effective personal branding during job search can be such a bear. Here’s how it often sounds:

“Bob Smith is the Vice President of Really Important, Co., leading five divisions nationwide.”

“Jennifer is the author of Business Book.”

“Marc holds a Bachelors degree from Columbia and a MBA from Harvard University.”

Ooh, we think. Impressive.

And so as we go out to find our new jobs, oftentimes our resumes start to smack of hyped-up corporate bio.

We list titles, awards, education. In short, it’s all about credentials. “See where I’ve been before? Isn’t it great?”

When what the recruiter is looking for is less where you’ve been and much more what you’ve done, and what you can do for them.

Let’s take an example. Imagine you need a sales pro and you need them to be able to run on their own with little guidance. You get two resumes:

“Terri has sold B2B technology solutions for 10 years.”

or…

“John has delivered 20%+ sales growth for each of the past five years.”

Which would you call?

The fundamental difference here is that Terri’s bio plugs a credential, while John focuses on the reader benefit. John makes his statement about the benefit that his employer received. And if it’s a benefit that the new employer wants, they’ll be interested.

So here are some examples of mini-makeovers to focus on reader benefit in our branding and job search messages:

Before: “Allison has five years experience in insurance brokerage, with three years supervisory experience.”

After: “Allison has successfully landed five new clients in the past two years, doubling her book of business.”

Before: “Jamie is a driven, competent communications professional, with strong skills in direct marketing, writing for web, and multimedia content development.”

After: “Jamie has written, edited and produced print and online campaigns totaling $1 million revenue annually.”

Or…

“Jamie has successfully maintained key client relationships for years through her excellent work and relationship building skills.”

So, look over your branding messages. Are you speaking in credentials? Or are you connecting with what the reader really wants?

Kristi Daeda shows mid- to senior-level professionals how to get better jobs faster. Her blog, Career Adventure, shares advice on job search, management skills, leadership, personal branding and more to help savvy career adventurers make it to the top. She invites you to find new opportunities through her ebook, 51 Places to Find a Job.

Good Morning Twitterverse

Good Morning Twitter and to all my friends in the Twitterverse. I just wanted to add a personal touch and reach out to all you stellar personal brands. If you plan on having a great day sent a tweet and include @HajjFlemings and #Twitterverse and the city you are repping. I will see you in the Twitter stream.